Client Opportunity: Our client is synonymous with excellence in eLearning, and generating top quality integrated solutions that reduce costs and increase productivity is how they became industry leaders. In order to maintain their edge in the eLearning industry, our client needed to continue to meet the growing demand for their products and services while maintaining the caliber of quality that brought them to the top.

Challenge: The eLearning industry is constantly changing to keep pace with the requirements of continually emerging learning trends. As our client’s reputation gained momentum, so did their need to meet client deadlines and quality expectations. Their range of services also increased to encompass the growing choice of eLearning solutions available to learners. Our client realized they needed to expand their internal QA team to meet the demands, but did not have the time to augment their existing resources. They needed a partner that would not only seamlessly enhance their QA team, but one that would consistently meet quality expectations and tight deadlines across a spectrum of constantly-evolving solutions.

PQA’s Impact: Having previously partnered successfully with PQA’s Software Quality Assurance team, the client was well aware of PQA’s ability to deliver top quality results in a time sensitive environment. They chose to build on PQA’s proven track record to extend the partnership to include Content Quality Assurance (CQA). PQA worked closely with client project managers and SMEs to develop an effective strategy that aligned with their project objectives. PQA was able to ramp up quickly providing seasoned professionals who were readily available as required by the client through various rounds of testing. PQA also continually monitored the application of guidelines for the improvement of scripts in the areas of writing style, instructional flow and conformance with standards while adhering to established deadlines.

Results: The initial project was a triumphant success. The client met all time, quality and budgetary objectives and continued their reign as generator of top quality integrated eLearning solutions that reduced costs and increased productivity. Recognizing the dedication and professionalism PQA brought to this project, the client immediately began including PQA in the quality process for their other eLearning products and solutions. PQA’s involvement was extended to include localization, rebranding, data migration and acceptance and regression testing. Most recently, PQA has been brought on board to augment Quality Improvement projects requiring regimented standard adherence for online and ILT and SPT formats. PQA continues to be a preferred partner with this industry leader, seamlessly contributing value-added expertise to every additional project opportunity.

Client Opportunity: Our client is a veteran in the eLearning business—which in itself is an accomplishment. In an industry where the pace of product evolution is matched only by the acceleration of the technology invented to support it, remaining at the top of the content development and learning consultation domain for over 20 years can only be achieved by exceeding customer expectations. Our client was determined to remain one step ahead of the competition, and with quality consistently emerging as one of the most important factors in customer satisfaction, our client decided that increasing their commitment to quality even further was the way to win.

Challenge: Defining quality in the learning industry can be a challenge: it isn’t just the end product or solution that counts. The consultation process, the standards applied, the application used to create the product and the people auditing every step of the process must all be the best in class to produce a quality solution on time and on budget. Couple that with the trend-savvy learners in today’s market, demanding the latest and greatest in learning innovation,  our client found themselves tasked with the choice of continuing to approach quality with the same business model, or venturing on a new partnership with a company able to guarantee quality expectations regardless of the solution needed or deadline required.

PQA’s Impact: Our client asked around the industry for the name of a company with the reputation of consistently exceeding content quality assurance (CQA) objectives and they kept being referred to PQA. They approached us on a trial basis to see if we were the partner they were looking for. PQA’s professional team of highly skilled CQA analysts worked with the client to determine the client’s needs, as well as a deep understanding of the project standards, objectives and tight deadline. We then mobilized a team of the industry’s best to expertly and proficiently complete a full round of functionality and quality assurance testing—including adherence to regimented client standards of review and defect management—of a customized on-line learning solution.

Results: Success: PQA exceeded budgetary, time and quality guarantees. Upon examination of our results, the client decided to engage PQA exclusively as their new CQA partner. In addition, our continued production of exceptional quality results—even within strictest of turnaround times— so impressed the client, they have recommended us to their colleagues.