Client Opportunity: Our client is a leader in the Canadian financial industry. As a dynamic financial institution with efficiency and quality entrenched in their corporate vision, our client needed to customize newly acquired mortgage software for company-wide release. The successful customization and implementation of this software would give it a huge advantage over its competitors. Our client’s reputation depended heavily on the success of this project.
Challenge: Until now, the client’s solution was a legacy system that required its users to take on a huge amount of manual processes. The new product was entirely web-based and would completely automate the mortgage brokering process and allow agents access to the system in real time from anywhere. The client’s internal team of testers, while experts testing with the legacy system, were not effectively experienced with web-based applications. With the release to production date pending, the client was now challenged with the task of finding highly skilled quality assurance software testers with a specialized set of skills and experience with web-based mortgage software.
PQA’s Impact: The client inquired through industry channels for the name of the company most capable of helping them meet their pressing business needs. They were referred to us. With our reputation as a reliable partner and our track record of proven experience, PQA was the right choice. We worked with the client to form the core group of testers performing user acceptance and production acceptance testing to certify the functional integrity of the final production system. In addition, as part of PQA’s business model of value-added service, we also observed the client’s current testing methodology and completed a process improvement analysis, enabling them to improve their existing QA methodologies to more effectively direct future testing projects.
Results: The new product was successfully certified and released company-wide within the client’s project objectives. PQA has developed a strong working relationship with the client and continues to support ongoing customization fixes and aid in the client’s process improvement initiatives.