Client Opportunity: Our client is a worldwide leader in the video lottery and casino gaming industry. The nature of this industry is fueled by the evolution of technology and is subject to the impulses of consumer demands. In order for our client to maintain their competitive advantage in this dynamic industry, they must constantly evolve their products in line with consumer and technology trends while simultaneously maintaining their reputation as a top quality vendor.
Challenge: Historically, our client outsourced some of their software testing overseas and relied heavily upon their internal expertise to oversee the quality management of their projects. Faced with gaps in their existing internal QA resourcing and the inherent barriers to working with offshore partners, they elected to nearshore with PQA. With deadlines to meet for several existing products undergoing upgrades and enhancements, the client is also developing entirely new and highly anticipated game management architecture that can be used remotely. The client urgently needed to augment the current testing environment with a broad range of quality assurance skills and professional expertise to ensure their status in this competitive market.
PQA’s Impact: With a business model that includes specializing in all aspects of software quality assurance and an impressive combination of industry success and quality-centric professionals, the client chose PQA to augment their internal team of software quality assurance (SQA) testers. The PQA team worked exceptionally well with the client’s established SQA team with total integration into a number of different projects achieved in only a matter of days. We attained full responsibility for testing the client’s newest server software and worked closely with the client’s design, development and business analyst teams to create and execute test cases and scenarios to cover new components and verify their integration with legacy features. In addition, several PQA resources augmented internal teams testing multi-game software releases for various global customers. Throughout all testing phases of the various projects, PQA was also able to incorporate long term value by observing and making recommendations for process and quality management improvements.
Results: The partnership was a complete success resulting in the client effectively meeting all project objectives and deadlines. On several occasions, the client expressed their thanks to PQA for our professionalism, expertise and dedication to quality that helped the client exceed the quality expectations that make them leaders in the video lottery and gaming industry. The success of the initial engagement with this client has resulted in an ongoing partnership with PQA as their preferred software testing provider.